Quilter Labs, LLC warrants its products to be free of defects in materials and workmanship for three (3) years from original date of purchase. During this period, Quilter Labs will repair or replace, at our discretion, the defective product at no cost. International purchases must be shipped to our office at the customer's expense; and return shipping will be charged to customer. 

  • This warranty does not cover products that are damaged through negligence, misuse, alteration, or incorrect/faulty power supply; nor does it cover consequential damages resulting from defects in materials or workmanship.
  • The original purchase must be from Quilter Labs or one if its authorized retailers.
  • This limited warranty is not transferable and does not apply to products purchased secondhand (this includes used units, open-box units and demo units).
  • If a product cannot be repaired or replaced with the same model, it will be replaced with a similar model.

Beyond three (3) years, repairs are charged at the cost of parts and labor with a nominal minimum charge. Shipping costs shall be the responsibility of the customer.


Exceptions to this policy are as follows:

  • Aviator Series amplifiers (Mach 3 Combo, Mach 3 Head, Aviator Cub and Aviator Cub UK) feature an extended warranty of six (6) years only.
  • Pedal amplifiers (SuperBlock US/UK, DirectAmp, Interbass, Phantom Block) are warrantied for one (1) year only.
  • Power supplies and foot controllers are warrantied for one (1) year only.
  • Speakers and accessories (cables, cover, etc.) included with amps or purchased separately are warrantied for ninety (90) days only.
  • There is no warranty for apparel.


IMPORTANT: PLEASE RETAIN YOUR SALES RECEIPT OR ONLINE ORDER RECORD, AS IT IS YOUR PROOF OF PURCHASE COVERING YOUR LIMITED WARRANTY. To receive warranty service, return the complete product to Quilter Labs, LLC, with proof of purchase, during the applicable warranty period. The Quilter Labs Dealer from whom you purchased your product may also be authorized for warranty service and should be the first point of contact when service is required. TRANSPORTATION COSTS ARE NOT INCLUDED IN THIS LIMITED WARRANTY. Any repair or service performed by any person or entity other than an Authorized Quilter Labs Electronics Service Center is not covered by this limited warranty. Other questions regarding this warranty can be answered by contacting us or your authorized Quilter distributor.

EU/UK LIMITED WARRANTY POLICY


IMPORTANT: PLEASE READ THIS DOCUMENT COMPLETELY. IT CONTAINS IMPORTANT  INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS  AND EXCLUSIONS THAT MAY OR MAY NOT APPLY TO YOU. BY ACCEPTING DELIVERY  OF THE PRODUCT(S), YOU AGREE TO BE BOUND BY AND ACCEPT THESE TERMS AND  CONDITIONS.  Quilter Laboratories, LLC (Quilter Labs) guarantees its products to be  free from defective material and/or workmanship and will replace  defective parts and repair malfunctioning products under this warranty  when the defect occurs under normal installation and use - provided the  unit is returned to our factory via pre-paid transportation with a copy  of proof of purchase. (i.e. sales receipt). This warranty provides that  the examination of the return product must indicate, in our judgment, a  manufacturing defect. This warranty does not extend to any product which has been subjected to misuse, neglect, accident, or where the date code or serial number has been defaced or removed. Quilter Labs shall not be liable for incidental and/or consequential damages. This warranty gives you specific legal rights.  This limited warranty is not transferable during the term of the  warranty period. The warranty on Quilter products is NOT VALID if the  products have been purchased from an unauthorized dealer/online e-tailer, or if the factory serial number has been removed, defaced, or replaced in any way.

IMPORTANT: IT IS ILLEGAL FOR US DEALERS TO EXPORT QUILTER PRODUCTS OUTSIDE OF THE US WITHOUT AUTHORIZATION. IF YOU LIVE OUTSIDE THE US AND PURCHASE PRODUCT FROM A U.S. DEALER, THE WARRANTY IS VOID AS THIS CONSTITUTES A PURCHASE FROM AN UNAUTHORIZED DEALER. THERE ARE NO EXCEPTIONS.

Customers may have additional rights, which vary from state to state or  from country to country. In the event that a provision of this limited  warranty is void, prohibited or superseded by local laws, the remaining  provisions shall remain in effect. The Quilter Labs limited warranty in  the United States is valid for a period of three (3) years from date of  purchase except that footswitches, covers, cabinets, handles, and  cabinet hardware as well as pedal amplifiers (InterBass, SuperBlock US, SuperBlock UK, Phantom Block) are warranted for a period of one (1) year and  speakers, and all other included accessory products for a period of  ninety (90) days from date of purchase.

INTERNATIONAL LIMITED WARRANTY POLICY


Quilter Laboratories, LLC (Quilter Labs) guarantees its products to be free from defective material and/or workmanship and will replace defective parts and repair malfunctioning products under this warranty when the defect occurs under normal installation and use - provided the unit is returned to our factory via pre-paid transportation with a copy of proof of purchase. (i.e. sales receipt). This warranty provides that the examination of the return product must indicate, in our judgment, a manufacturing defect. This warranty does not extend to any product which has been subjected to misuse, neglect, accident, or where the date code or serial number has been defaced or removed. Quilter Labs shall not be liable for incidental and/or consequential damages. This warranty gives you specific legal rights. 

Customers may have additional rights, which vary from state to state or from country to country. In the event that a provision of this limited warranty is void, prohibited or superseded by local laws, the remaining provisions shall remain in effect. The Quilter Labs limited warranty for products purchased directly from Quilter Labs and shipped to EU/UK is valid for a period of three (3) years from date of purchase except that footswitches, covers, cabinets, handles, and cabinet hardware are warranted for a period of one (1) year and speakers, and all other included accessory products for a period of ninety (90) days from date of purchase. 


THIS LIMITED WARRANTY IS SUBJECT TO CHANGE AT ANY TIME.