Quilter Labs

Contacting Us 2

• Contacting Us
• Why Haven't I Received A Reply?

Other 1

• Joining Our Mailing List

Warranty and Returns 5

• Limited Warranty
• Return Policy
• How Do I Start a Return?
• How Should I Return a Quilter Product Purchased Through an Authorized Dealer?
• Do I Need To Register My Quilter Product?

Ordering 7

• Ordering and Shipping policy
• Can I Purchase Directly From Quilter If I'm An Overseas Customer?
• Do You Have Any Discontinued Items Available for Purchase?
• Can I Order A Custom/Modified Amp or Pedal?
• I'd Like To Try A Product Out In Person. Where Can I Do That?

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Shipping 5

• How Long Will Delivery Take?
• My Item Was "Delivered" But I Didn't Receive It
• I Got a Shipping Confirmation Email, But the Tracking Info Says My Item Still Hasn't Shipped! Why?
• I'm A Canadian Customer, Why Was My Order Shipped To LA Instead?
• Does Quilter Cover Customs, Taxes and Duties?

Repairs 2

• Repairs/Repair Policy
• Authorized Quilter Service Centers

General Questions 20

• I've Lost My Manual, Do You Have a Physical Copy to Send Me?
• Can I Run My Quilter Amp With A 16 Ohm Cabinet/Speaker?
• Can I Pair My Quilter Amp With a Speaker Lower In Wattage?
• Can I Use My Amp Without a Speaker Cabinet?
• Is It OK To Run With No Load On The Speaker Output?

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Troubleshooting Your Amp 6

• Intermittent Volume Drop/Scratchy Tone/No Signal/Etc.
• Amp Is Overheating And Cutting Out
• Amp Is Making a Rattling/Vibrating Sound
• Amp Is Making Unusual Noise
• FX Loop Isn't Passing Signal or Signal Cuts Out

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Mach 3 7

• FX Loop Seems Like It Is Muted or Not Working
• Do You Sell the Mach 3 Cabinet Separately?
• Can I Remove the Head From My Mach 3 Combo?
• Can I Split Signals and Run Both Channels Into Two Different Speakers?
• Both Channels Are On, But I'm Only Getting Sound Out Of One Of Them! Why Is This?

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Aviator Cub/Cub UK 3

• Can I Run Two Inputs At Once And Blend Tones?
• Can I Run Two Guitars At Once?
• The Headphone Output Isn't Working and I'm Still Getting Signal From My Speaker

Tone Block/OverDrive 202 3

• Where Is the Cabinet Simulation in the Signal Chain?
• Are The Voicings Of Both Models The Same?
• What's the Difference Between the Signal Output and the Direct Output?

101 Reverb 1

• Does This Model Feature Cab Sim?

SuperBlock US/UK 5

• Is The 9 Volt Jack An Output Or An Input?
• Can I Run Line Out and the Speaker Jack Simultaneously?
• Is The SuperBlock Protected Against Phantom Power?
• Is It Safe To Run the SuperBlock With Both Power Supplies Plugged In At The Same Time?
• Are The Circuits of The SuperBlocks The Same As The Cubs?

DirectAmp 1

• Can This Be Ran With a Guitar Cabinet Or Speaker?

Travis Toy 12/15 1

• Can I Use a Normal Electric Guitar With This Amp Instead Of a Steel Guitar?

Phantom Block 1

• Is The Phantom Block Protected Against Phantom Power?

Bass Block V803 3

• Is It Safe To Run On a 2 Ohm Load?
• Can I Mix/Match Speaker and Speakon Cables?
• Do Warm and QTUBE Sound The Same?

InterBass 1

• I Saw a Spark When I Plugged It In. Is This Normal?

BlockDock Cabinets 6

• What Heads Are Compatible With The 10TC?
• Will a 202 Head Fit In The Dock of the 10TC?
• What Heads Are Compatible With The 12CB/12HD/15?
• Can I Use The 12HD As a Bass Cabinet?
• Can I Use a Non-Quilter Amp With a BlockDock Cabinet?

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BassDock Cabinets 3

• What Heads Are Compatible With This Model?
• Can I Use a Non-Quilter Bass Amp With This Cabinet?
• I Need A New Speaker Cable. What Type Of Cable Will I Need For This Cabinet?

Universal 3-Position Foot Controller (UFC-3) 7

• Do You Sell the Cable For the UFC-3 Separately?
• Why Is The Selectable Footswitch Not Working?
• What Models Are Compatible With the UFC-3?
• Is It Possible To Build a Footswitch For My Quilter Amp?
• Will An Older, Discontinued Quilter Footswitch Work With My New Amp?

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Accessories 7

• I Need To Replace My Knobs. How Can I Remove Them?
• Will My Amp Come With A Case?
• Which Amps Come With a Slip Cover?
• Do Quilter Cabinets Come With a Speaker Cable?
• My Amp/Cabinet Didn't Come With ______. Can You Send Me a Replacement Accessory?

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Speakers 5

• How Should I Swap the Speaker Out of My Amp or BlockDock?
• How Do I Swap The Speaker Out Of My Old MicroPro Mach 2?
• How Do I Swap The Speaker Out Of My Old Steelaire?
• Will Replacing The Speaker Void The Warranty Of My Amp?
• What's The Difference Between The CopperBack and the BN12-300S?

Common Pedal Issues 5

• There's no dry/bypass signal coming through my Immerse.
• Connections and power
• Hum / buzz / noise
• Low effect output level
• I connected a stereo effect, and now my rig hums!

Pedal Connections 2

• What is the best way to order my effects?
• Should I place pedals before the amp's input or in the effects loop?

Product comparisons 6

• Immerse vs. Immerse Mk II
• Inspire Tri-Chorus Plus vs. New Graphic
• Expanse vs. Slate
• Expanse vs. Wet Stereo Reverb
• Stereo programmable pedals: v1 vs. v2/Expanse

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Neuron - Gain Intelligence 2

• Using Neuron's Gain and Comp controls
• Power Connections

Expanse Programmable Effect Pedal 5

• Where are the Wet Stereo, Seraphim Stereo, Chroma Stereo, Echelon Stereo and Slate?
• The right-hand knob stopped working on my Expanse.
• How do I restore factory settings on Expanse?
• Expanse will not connect to the software
• Other Expanse issues

Technical Questions 6

• Do your pedals digitize the dry signal?
• Do your pedals invert the polarity of the dry signal?
• What is the sample rate / bit depth / processor speed?
• Is there an advantage to powering your pedals with 12V instead of 9V?
• Can the two channels of a stereo effect be used as discrete mono?

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General questions 5

• Where can I download the Software for my pedal?
• True bypass vs. buffered bypass
• Do your pedals accept a battery?
• Why are your pedals so light-weight compared to some others?
• Why does reverb sound louder with drive/distortion than with a clean signal?

Iconoclast Speaker Emulator 1

• How to bypass Iconoclast

ILLUMINE Reverb 4

• ILLUMINE Octave effect not working
• How do I access other presets from the footswitch?
• Preset Spillover
• Preset Morph does not Work with MIDI Program Change

General questions 2

• How do I install the plug-in?
• Why doesn't the plug-in appear in the DAW?

Questions about licensing 3

• Where is my license key?
• How to enter the license key
• How many computers can I install on?

Error messages and licensing issues 8

• Network Timeout Error message
• Invalid License Key error when entering key
• No status message change when license key entered (multiple instances)
• License Expired error after successful licensing
• General troubleshooting for license key issues

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Wet Reverberator Plug-In 1

• What does the LFO drop-down parameter do?

Installing 3

• Unable to install on macOS
• "Windows protected your PC" notification
• Antivirus software not allowing install

Privacy 1

• Privacy policy

Legal 5

• Copyrights and trademarks
• California Proposition 65 Warning
• ROHS Statement
• Green Statement
• REACH - (EC) 1907/2006