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Knowledge base
General
Contacting Us
2
Contacting Us
Why Haven't I Received A Reply?
Other
1
Receiving Email Notifications
Orders, Returns & Repairs
Ordering
5
Ordering and Shipping policy
Can I Purchase Directly From Quilter If I'm An Overseas Customer?
Do You Have Any Discontinued Items Available for Purchase?
I'd Like To Try A Product Out In Person. Which Dealer Has One In Stock For Me To Try?
My Order Was Cancelled; Why Do I See a Charge On My Card?
Shipping
5
How Long Will Delivery Take?
My Item Was Lost In Transit/Was Delivered But I Didn't Receive It
I'm A Canadian Customer, Why Was My Order Shipped To LA Instead?
Does Quilter Cover Customs, Taxes and Duties?
I Got a Shipping Confirmation Email, But the Tracking Info Says My Item Still Hasn't Shipped! Why?
Warranty and Returns
5
Limited Warranty
Return Policy
How Do I Start a Return?
How Should I Return a Quilter Product Purchased Through an Authorized Dealer?
Do I Need To Register My Quilter Product?
Repairs
5
Repairs
Authorized Quilter Service Centers
I Just Reached Out To a Dealer and They Can't Repair My Product! How Come?
Are Older Models Still Supported?
Can You Do Repairs For Accessories Too?
Quilter Products
General Questions
19
I've Lost My Manual, Do You Have a Physical Copy to Send Me?
Can I Run My Quilter Amp With A 16 Ohm Cabinet/Speaker?
Can I Pair My Quilter Amp With a Speaker Lower In Wattage?
Can I Use My Amp Without a Speaker Cabinet?
Is It OK To Run With No Load On The Speaker Output?
View all 19
Troubleshooting Your Amp
5
Intermittent Volume Drop/Scratchy Tone/No Signal/Etc.
Amp Is Overheating And Cutting Out
Amp Is Making a Rattling/Vibrating Sound
Amp Is Making Unusual Noise
FX Loop Isn't Passing Signal or Signal Cuts Out
Mach 3
7
FX Loop Seems Like It Is Muted or Not Working
Do You Sell the Mach 3 Cabinet Separately?
Can I Remove the Head From My Mach 3 Combo?
Can I Split Signals and Run Both Channels Into Two Different Speakers?
Both Channels Are On, But I'm Only Getting Sound Out Of One Of Them! Why Is This?
View all 7
Aviator Cub/Cub UK
3
Can I Run Two Inputs At Once And Blend Tones?
Can I Run Two Guitars At Once?
The Headphone Output Isn't Working and I'm Still Getting Signal From My Speaker
Tone Block/OverDrive 202
2
Where Is the Cabinet Simulation in the Signal Chain?
Are The Clean Channels Of Both Models The Same?
101 Reverb
1
Does This Model Feature Cab Sim?
SuperBlock US/UK
4
Is The 9 Volt Jack An Output Or An Input?
Can I Run Line Out and the Speaker Jack Simultaneously?
Is The SuperBlock Protected Against Phantom Power?
Is It Safe To Run the SuperBlock With Both Power Supplies Plugged In At The Same Time?
DirectAmp
1
Can This Be Ran With a Guitar Cabinet Or Speaker?
Travis Toy 12/15
1
Can I Use a Normal Electric Guitar With This Amp Instead Of a Steel Guitar?
Bass Block V803
2
Is It Safe To Run On a 2 Ohm Load?
Can I Mix/Match Speaker and Speakon Cables?
BlockDock Cabinets
7
What Heads Are Compatible With The 10TC?
Will a 202 Head Fit In The Dock of the 10TC?
What Heads Are Compatible With The 12CB/12HD/15?
Can I Use The 12HD As a Bass Cabinet?
What Retention Plate Do I Need For The 15?
View all 7
BassDock Cabinets
3
What Heads Are Compatible With This Model?
Can I Use a Non-Quilter Bass Amp With This Cabinet?
I Need A New Speaker Cable, What Type Of Cable Will I Need For This Cabinet?
Phantom Block
1
Is The Phantom Block Protected Against Phantom Power?
InterBass
1
I Saw a Spark When I Plugged It In. Is This Normal?
Universal 3-Position Foot Controller (UFC-3)
7
Do You Sell the Cable For the UFC-3 Separately?
Why Is The Selectable Footswitch Not Working?
What Models Are Compatible With the UFC-3?
Is It Possible To Build a Footswitch For My Quilter Amp?
Will An Older, Discontinued Quilter Footswitch Work With My New Amp?
View all 7
Accessories
8
Which Models Are Compatible With The Tiltback Legs?
I Need To Replace My Knobs. How Can I Remove Them?
Will My Amp Come With A Case?
Which Amps Come With a Slip Cover?
Do Quilter Cabinets Come With a Speaker Cable?
View all 8
Speakers
4
How Should I Swap the Speaker Out of My Amp or BlockDock?
How Do I Swap The Speaker Out Of My Old MicroPro Mach 2?
Will Replacing The Speaker Void The Warranty Of My Amp?
What's The Difference Between The CopperBack and the BN12-300S?
Neunaber Products
Common Pedal Issues
5
There's no dry/bypass signal coming through my Immerse.
Connections and power
Hum / buzz / noise
Low effect output level
I connected a stereo effect, and now my rig hums!
Pedal Connections
2
What is the best way to order my effects?
Should I place pedals before the amp's input or in the effects loop?
Product comparisons
6
Immerse vs. Immerse Mk II
Inspire Tri-Chorus Plus vs. New Graphic
Expanse vs. Slate
Expanse vs. Wet Stereo Reverb
Stereo programmable pedals: v1 vs. v2/Expanse
View all 6
Neuron - Gain Intelligence
2
Using Neuron's Gain and Comp controls
Power Connections
Expanse Programmable Effect Pedal
5
Where are the Wet Stereo, Seraphim Stereo, Chroma Stereo, Echelon Stereo and Slate?
The right-hand knob stopped working on my Expanse.
How do I restore factory settings on Expanse?
Expanse will not connect to the software
Other Expanse issues
Technical Questions
6
Do your pedals digitize the dry signal?
Do your pedals invert the polarity of the dry signal?
What is the sample rate / bit depth / processor speed?
Is there an advantage to powering your pedals with 12V instead of 9V?
Can the two channels of a stereo effect be used as discrete mono?
View all 6
General questions
5
Where can I download the Software for my pedal?
True bypass vs. buffered bypass
Do your pedals accept a battery?
Why are your pedals so light-weight compared to some others?
Why does reverb sound louder with drive/distortion than with a clean signal?
Iconoclast Speaker Emulator
1
How to bypass Iconoclast
ILLUMINE Reverb
4
ILLUMINE Octave effect not working
How do I access other presets from the footswitch?
Preset Spillover
Preset Morph does not Work with MIDI Program Change
Plug-Ins
General questions
2
How do I install the plug-in?
Why doesn't the plug-in appear in the DAW?
Questions about licensing
3
Where is my license key?
How to enter the license key
How many computers can I install on?
Error messages and licensing issues
8
Network Timeout Error message
Invalid License Key error when entering key
No status message change when license key entered (multiple instances)
License Expired error after successful licensing
General troubleshooting for license key issues
View all 8
Wet Reverberator Plug-In
1
What does the LFO drop-down parameter do?
Software
Installing
3
Unable to install on macOS
"Windows protected your PC" notification
Antivirus software not allowing install
Privacy, Security and Legal
Privacy
1
Privacy policy
Legal
5
Copyrights and trademarks
California Proposition 65 Warning
ROHS Statement
Green Statement
REACH - (EC) 1907/2006