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Orders, Returns & Repairs
Ordering
5
Ordering and Shipping policy
Can I Purchase Directly From Quilter If I'm An Overseas Customer?
Do You Have Any Discontinued Items Available for Purchase?
I'd Like To Try A Product Out In Person. Which Dealer Has One In Stock For Me To Try?
My Order Was Cancelled; Why Do I See a Charge On My Card?
Shipping
5
How Long Will Delivery Take?
My Item Was Lost In Transit/Was Delivered But I Didn't Receive It
I'm A Canadian Customer, Why Was My Order Shipped To LA Instead?
Does Quilter Cover Customs, Taxes and Duties?
I Got a Shipping Confirmation Email, But the Tracking Info Says My Item Still Hasn't Shipped! Why?
Warranty and Returns
5
Limited Warranty
Return Policy
How Do I Start a Return?
How Should I Return a Quilter Product Purchased Through an Authorized Dealer?
Do I Need To Register My Quilter Product?
Repairs
5
Repairs
Authorized Quilter Service Centers
I Just Reached Out To a Dealer and They Can't Repair My Product! How Come?
Are Older Models Still Supported?
Can You Do Repairs For Accessories Too?