Quilter Labs

Quilter Labs Order & Ship Policy

Welcome to Quilter Labs! We're thrilled to have you as part of our musical community. To ensure a smooth and enjoyable shopping experience, please review our order policies below:

Order Placement:

• Accurate Information: Please ensure all information is accurate to avoid delays. Double-check your shipping address and contact details before submitting your order. Changes to shipping may not be possible once the order is shipped.

Order Confirmation:

• Email Confirmation: You'll receive an email confirmation once your order is placed, including an estimated delivery date and order details.

Shipping and Delivery:

• Processing Time: Orders are typically processed within 1-3 business days. Holidays may be exceptions. You'll receive a notification once your order has shipped.
• Shipping Methods: We offer a variety of shipping options to suit your needs. Delivery times may vary based on your selected method.
• Shipping Costs: Shipping costs are calculated based on the shipping method chosen, and are non-refundable.
• Delivery Issues: Quilter Labs is not responsible for delays caused by carriers or international customs processing.
• Lost or Damaged Items: If your item is lost or damaged during shipping, please contact our customer service within 7 days of delivery for assistance. We will work with you to resolve the issue as quickly as possible.
• Quality Assurance: All orders are subject to review, product stock, and quality inspection to ensure the best possible quality.
• Holiday Shipping Deadlines: Be sure to place your orders by our specified deadlines to ensure timely holiday delivery. Details will be provided on our website during the holiday season.
• Extended Holiday Returns: Enjoy an extended return period for items purchased during the holiday season. Specific dates and details will be available on our website.

HOLIDAY SHIPPING DEADLINES 2024

Tracking Orders:

• Order Tracking: Once your order is shipped, you'll receive a tracking number via email. You can track your order's progress and estimated arrival time.

Returns and Exchanges:

• Easy Returns: If you're not completely satisfied with your purchase, please contact our customer service within 30 days of receipt for a return or exchange.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was shipped.
• Return Authorization (RA) Number: Please obtain a Return Authorization (RA) number before returning any product. Contact our customer service for assistance.
• Prepaid Return Labels: For defective or unwanted products, we offer prepaid return labels. Note that the cost of return shipping will be deducted from your refund if the original shipping was free.
• Product Condition for Returns: Returned items must be in their original condition with all packaging, manuals, and accessories included.

Order Cancellation:

• Cancellation Fee: If you need to cancel your order after it has been processed, a cancellation fee of 5% of the order value will apply to cover restocking and administrative costs. We have to pay the fee to our banking and card vendors once the order is placed, so please order wisely. 

Customer Support:

• Personalized Advice: Our Gear Advisors are available to provide personalized product recommendations and support. Contact us via phone, email, or our website's live chat.
• Contact Us: Our friendly customer support team is here to help. If you have any questions or need assistance, please reach out to us via phone, email, or our website's live chat.

Privacy and Security:

- Your Information: Your privacy is important to us. We protect your personal information and will never share it with third parties without your consent.

Thank you for choosing Quilter Labs. We’re committed to providing you with high-quality products and excellent customer service. Rock on!