Ordering
Questions regarding ordering from us.
Quilter Labs Order & Ship Policy Welcome to Quilter Labs! We're thrilled to have you as part of our musical community. To ensure a smoo...
Mon, 21 Apr, 2025 at 11:07 AM
Due to logistical issues and the high costs of shipping, we do not sell any of our amps or pedals directly to customers overseas from our website. Howev...
Thu, 8 May, 2025 at 2:13 PM
Nope. If an item is discontinued, that means we no longer have any stock of it. If you are set on acquiring a discontinued item, your best bet would be ...
Mon, 24 Mar, 2025 at 2:04 PM
Due to the build process of our line of products, we do not offer custom orders
Wed, 5 Feb, 2025 at 2:05 PM
If you are looking to test out a Quilter/Neunaber product in person, you'll need to locate your closest authorized dealer on our dealer map and then rea...
Wed, 5 Feb, 2025 at 2:04 PM
What you are seeing on your bank account is an authorization or a "pending charge". This is a common bank practice for handling credit card transa...
Tue, 3 Dec, 2024 at 10:39 AM
A PDF file of the invoice for your order will be attached to the shipping confirmation email you received from us. If you are in need of it, search "we...
Wed, 12 Mar, 2025 at 8:00 AM