Error messages and licensing issues
What to do if you receive an error message or encounter a problem when trying to activate your license
If you receive a "Network Timeout" error when trying to activate your license, one of the following usually solves this issue: Make sure you hav...
Mon, 8 Jun, 2020 at 8:05 AM
If you receive an "Invalid license key" error message when copy-and-pasting the license key, try entering the key manually. Enter it exactly as sh...
Sat, 12 Dec, 2020 at 10:54 AM
If you are running multiple instances of the plugin when you enter your license key, you must restart your DAW/host software afterward to propagate the new ...
Mon, 8 Jun, 2020 at 8:03 AM
If you receive a License Expired or similar message after successfully licensing the plug-in: Restart your computer Update to the latest version Re-ente...
Wed, 16 Sep, 2020 at 9:23 AM
If you receive an error message that is not covered by one of our other articles, please try the following: Make sure you have the newest version of the p...
Fri, 23 Oct, 2020 at 7:19 AM
When you activate a license, it generates a key file that is tied to the machine's hardware. After restoring to a new machine, your old license key file...
Sat, 12 Dec, 2020 at 11:02 AM
In Windows, if you receive the error message "Exception: [json.exception.type.error.316] invalid UTF-8...", this may be solved as follows: In th...
Wed, 19 Jan, 2022 at 8:46 AM
If you recently updated to macOS 13.0 (Ventura) or higher, you will receive the error message "Could not access license file." This issue is resol...
Tue, 28 Feb, 2023 at 1:02 PM