Troubleshooting
Troubleshooting tips if you encounter an issue with your Elevate
If you are having difficulties connecting your Elevate to the web app, make sure you try the following: 1) RESTART YOUR COMPUTER AND BROWSER: This shoul...
Wed, 14 Jan, 2026 at 10:37 AM
Unwanted noise is often caused by a missing ground or ground loop: Missing Ground: Elevate uses a 2-pin power adapter, and by itself, is ungrounded. Con...
Mon, 6 Oct, 2025 at 3:04 PM
If you've attempted to update the firmware on your Elevate unsuccessfully and the web app states the firmware version of your unit is "0.0.0,"...
Mon, 24 Nov, 2025 at 9:31 AM
If you are trying to access the Elevate Web App and you are directed to a blank, black webpage, this is because you are using a browser or platform that is ...
Fri, 16 Jan, 2026 at 9:19 AM